Privacy Policy

Last Updated on 6th October 2023.

LJS Massage Ltd (“We”) are committed to protecting and respecting your privacy.

This privacy policy sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

It is important that you read this privacy policy together with any other privacy notice(s) or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements our other notices and is not intended to override them.

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us.


Who are we?

LJS Massage Ltd is a company incorporated in England and Wales (number 15130556). We have our registered office at Flat 1, 21 Old Marston Road, Marston, Oxford, OX3 0JR.

For the purposes of data protection, we are the data controller and responsible for your personal data (collectively referred to as “we”, “us” or “our” in this privacy notice).


Collection and use of your personal data

We collect, process, and store the personal data of individuals engaging in business with us. We capture your personal information when you interact with us, either when booking appointments, or contacting us.

As part of these business processes, we collect some or all of the following data about you:

  • Information that you provide when engaging with us. We use this information to book and manage appointments, contact you in relation to your booking(s), administer your account, collect any payments which may be due, and address any complaints you may submit. We do this on the basis of our legitimate interests in order to perform our services during an engagement with you. If you don’t provide this information, we may not be able to provide our services to you and/or handle any complaints.

  • Information we collect through our website. The time you access our website; when and how you use our website; information about the device you use (including its type, its software, location/traffic data, the network you use, and the unique IP address associated with your connection to the internet).


We use this information to:

  • To control access to our website, provide you with support, manage your appointment bookings, administer your account, and collect any payments which may be due. We do this on the basis of legitimate interests in order to perform the contact we have with you. If you don’t provide this information, we may not be able to provide our services to you.

  • To help us understand how you use our website and services to improve them - we have a legitimate interest in ensuring the proper running and operation of our website and booking system.

  • To prompt you to book additional appointments - we have a legitimate interest in promoting our business this way.

  • To monitor your compliance with our terms and policies - we have a legitimate interest in ensuring that our website, booking system, and services are used properly and are paid for when they should be.

  • When you provide material during an appointment, or upload information to our website, it may contain personal data of those featured in the content, and we will process this to the extent necessary to provide you with our services. We do this on the basis of our legitimate interests in order to perform contract we have with you.


Further medical information may be requested when entering into an engagement with us to ensure you receive a safe level of care during your treatment(s).

We only collect your data when explicit consent is provided.


How data is collected

  • In person, during an appointment.

  • Online, through our website forms and booking system(s).

  • Online, through contact requests via email or telephone systems.


How we store the information

The data that we collect from you will be transferred to, and stored at, a destination inside the European Economic Area (“EEA”).

We have appropriate security measures in place to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.


Disclosure of information

Our staff and our agents will have access to your personal information. We have a legitimate interest in being able to contact you in relation to your bookings. In addition, our booking system and online IT services are developed and supported by third parties. All these people will have signed confidentiality agreements and subprocessor agreements which only permit them to use your personal information for the purpose of performing their duties for us or as required by law.

We will share personal information with law enforcement or other authorities if required by applicable law.

We may disclose your personal information to other parties such as prospective buyers of our business. The recipient of the information will be bound by confidentiality obligations.

We do not share your data with anyone else. We will not, under any circumstances, sell, rent, or share your information to any unauthorised third-party.


Making a request for your data

We will deal with requests and objections in accordance with the General Data Protection Regulation as it applies in the UK, which means that we are required to respond within one month. Our contact details are set out below.

You have the right to complain to the Information Commissioner’s Office about our processing of your personal information or our response to your requests and objections. The Information Commissioner’s Office may be contacted at https://ico.org.uk/concerns.

We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.


Cookies

Our websites include ljsmassage.com, ljsmassage.co.uk, ljsphysio.co.uk, ljsphysio.com, and subdomains thereof.

On our websites, we use cookies. Cookies are small collections of data which are stored on your computer when you view a website. They contain informative data which gets transferred between your device and our servers when you view specific pages.

We use cookies to tell you apart from other viewers and users of our website – which allows us to provide you with customised content and a tailored browsing experience. The use of cookies help us to identify areas where we can improve the website.

We use the following types of cookies:

  • Necessary cookies – these are needed to make our website work. This includes session cookies which allow us to keep track of information you provide us within contact forms and secure areas of our site.

  • Analytical/performance cookies – these allow us to recognise and count the number of people that visit our site. They also allow us to see how people move around the site when they are using it. We use this information to make the website better and easier to use.

  • Functionality cookies – these are used to recognise you when you return to our website. This allows us to personalise our content for you and remember things like your choice of language or location.

  • Targeting cookies – these cookies are used to record visits to our website. We use this information to make our website and any advertising on it more relevant.

You can prevent cookies from being stored on your device by changing your device settings, although blocking first-party cookies may prevent our products and services from working properly. We suggest you open the ‘help’ function on your device and search for “cookie settings” to see how to do this. You can use the same procedure to allow cookies to be stored again if you change your mind.


Marketing

Occasionally, we like to send you information about our services which may be of interest to you.

We will send email marketing to you where:

  • we have your consent to do so; or

  • it is in our legitimate interest to do so - which is when you have engaged with us before and we offered you the opportunity to unsubscribe at the time.

In all circumstances you will have the option to unsubscribe from direct marketing, and can do this by clicking the “unsubscribe” link in our emails.


Payment Gateway

When you pay for a booking or for a purchase you make when you engage with us, you will be taken to a secure website operated by a reputable and regulated payment processor. Your payment card details will be collected and processed by that company. The only payment card information we will receive is the last four digits of your 16-digit card number.


Data Retention

We will keep your personal information while we are providing services to you. Thereafter, we will keep your personal information for 24 months following the last completed booking, or longer in some situations where it is necessary for us to keep it:

  • to respond to any questions, complaints, or claims made by you or on your behalf;

  • to show that we treated you fairly;

  • to keep records required by law.

We will not retain your personal information for longer than necessary for the purposes set out in this policy. When it is no longer necessary for us to retain your personal information, we will delete or anonymise it.

In accordance with legislation, you have a right to request erasure of your personal data at anytime.

You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.

Please note that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

If you wish to request us to erase any personal data we hold about you, please contact us through our website contact page.


Changes to this policy

This privacy policy was published on 6th October 2023 and last updated on the date stated at the top of the page.

We keep our polices under regular review to make sure they are kept accurate and up to date.

If we change our policies from time to time, we will post the details of any changes here. We may also take reasonable steps to notify you if such changes affects how your personal data is processed.


Contact

If you wish to exercise your rights under the UK General Data Protection Regulation (UK GDPR), or have any queries in relation to your rights or general privacy matters, please email us at info@ljsmassage.com.

For questions from non-EU countries please contact us by post or email if you have any questions about this privacy policy or the information we hold about you.

Our contact details are shown below:


LJS Massage Ltd
Flat 1,  21 Old Marston Road
Marston, Oxford
England, United Kingdom
OX3 0JR